Privacy Policy

Last updated: October 2025

Hill Pepper Inc, doing business as Hill Research ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Information You Provide

  • Contact information (name, email, phone, company, job title)
  • Account credentials for TriClick registration
  • Billing and transaction data
  • Communication content from support requests and forms

1.2 Automatically Collected Information

  • IP address, browser type, device information, operating system
  • Usage data (pages viewed, clicks, actions)
  • Cookies and tracking technologies

1.3 Data Shared Through Our Products

  • Clinical trial datasets processed through TriClick
  • Metadata and usage logs
  • Data processed under applicable Data Processing and Security Agreements

2. How We Use Your Information

We use collected information to provide, maintain, and improve our services; communicate updates and support; enhance user experience; detect and prevent fraud; and comply with legal obligations.

We do not sell your personal information.

3. Legal Basis for Processing (EEA/UK)

We process personal data on the basis of consent, contract performance, legitimate business interests, and legal obligations.

4. Sharing of Information

We may share your information with service providers (hosting, analytics, support), authorized business partners, and legal or regulatory authorities when required.

5. Data Security

We implement robust security measures including encryption in transit and at rest, access controls, regular security audits, and compliance with HIPAA, 21 CFR Part 11, and SOC 2 standards.

6. International Data Transfers

For cross-border data transfers, we use Standard Contractual Clauses (SCCs) as approved by the European Commission.

7. Cookies and Tracking Technologies

We use cookies for user preferences, website performance analytics, and secure authentication.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, object to processing, withdraw consent, and request data portability. To exercise these rights, contact us at info@hillresearch.ai.

9. Data Retention

We retain personal information only as long as necessary for service delivery, business needs, and legal obligations.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us: