Privacy Policy | Hill Research

Last updated: October 2025

Hill Pepper Inc, Doing business as Hill Research, (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our websites, interact with our services, attend events, or engage with our products including TriClick™ and related solutions (collectively, the “Services”).

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide to Us

  • Contact information (e.g., name, email, phone number, company name, job title)

  • Account credentials when registering for TriClick

  • Billing and transaction data (if applicable)

  • Communication content (e.g., support requests, demo submission forms)

1.2 Automatically Collected Information

When you visit our website or use our software:

  • IP address, browser type, device information, operating system

  • Usage data such as pages viewed, clicks, and actions taken

  • Cookies and tracking technologies (see Section 7)

1.3 Data Shared Through Our Products

When clients upload or interact with data in TriClick or other platforms:

  • Clinical trial datasets

  • Metadata and usage logs for security and compliance
    We only process such data under the applicable Data Processing and Security Agreement between Hill Research and the client.

2. How We Use Your Information

We use information to:

  • Provide, maintain, and improve our Services

  • Communicate updates, customer support, and product information

  • Enhance user experience and product performance

  • Detect and prevent fraud or security incidents

  • Comply with legal, regulatory, and security obligations

We do not sell your personal information.

3. Legal Basis for Processing (EEA, UK Users)

We may rely on:

  • Your consent

  • Performance of a contract

  • Legitimate business interests (product improvement, secure access, communication)

  • Compliance with legal obligations

4. How We Share Your Information

We may share information with:

  • Service providers (e.g., hosting, analytics, customer support tools)

  • Authorized business partners engaged in product delivery

  • Legal or regulatory authorities when required by law

All parties are required to maintain strict confidentiality and data protection standards.

5. Data Security

We implement industry-standard safeguards:

  • Encryption in transit and at rest

  • Access controls and authentication protocols

  • Regular security audits and monitoring

  • Compliance standards including HIPAA, 21 CFR Part 11, and SOC 2 (as applicable)

6. International Data Transfers

Your information may be transferred and stored in jurisdictions outside your home country. We ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) to protect your data.

7. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyze website performance

  • Provide secure authentication

You can adjust cookie preferences in your browser settings.

8. Your Rights

Depending on your region, you may have rights to:

  • Access and request a copy of your data

  • Correct or delete personal information

  • Restrict or object to processing

  • Withdraw consent at any time (for consent-based processing)

  • Data portability

Requests can be submitted to: info@hillresearch.ai

9. Data Retention

We retain information only as long as necessary for:

  • Service operation

  • Legitimate business needs

  • Legal and regulatory obligations

Client project data retention follows separate contractual agreements.

10. Children’s Privacy

Our Services are not directed to individuals under 16 years old, and we do not knowingly collect data from children.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content, privacy, or security practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data:

Email: info@hillresearch.ai
Address: 619 Alexander Road, Princeton NJ 08540